1. The agreement
These terms form a binding agreement between you (“Customer”) and Vantafold, Inc. By creating an account or sending a request to the API, you accept them. If you accept on behalf of an organisation, you confirm you have authority to bind it.
Enterprise customers may sign a separate master agreement, which takes precedence over these terms where the two conflict.
2. Accounts and keys
You are responsible for the security of your API keys and for all activity conducted with them. Keys must not be embedded in client-side applications. Notify us at security@vantafold.ai promptly if you believe a key has been exposed.
You must provide accurate account information and keep it current. You are responsible for the acts and omissions of users you invite to your workspace.
3. Acceptable use
Your use of the service is subject to our acceptable use policy, which is incorporated into these terms. We may suspend access without notice where continued use poses an immediate risk to the platform, to third parties, or to us.
4. Customer data
You retain all rights in the content you send to and receive from the service. You grant us a limited licence to process that content solely to provide the service, as described in the privacy policy and the Data Processing Addendum.
You are responsible for having the rights necessary to send us the content you send, and for its compliance with applicable law.
5. Third-party models
The service routes requests to models operated by third-party providers and to models we operate. Provider terms apply to their models, and we pass through material restrictions in the model catalog.
Model output is generated by statistical systems and may be inaccurate. You are responsible for reviewing output before relying on it, and for not using it as the sole basis for decisions with legal or similarly significant effects on individuals.
6. Fees and billing
Fees are as described on the pricing page or in your order form. Model token charges are passed through at the provider's published rate; the platform fee is ours.
Invoices are due 30 days from issue unless stated otherwise. We may suspend service for accounts more than 30 days overdue after written notice. Fees exclude taxes, which are your responsibility except for taxes on our income.
7. Service levels
Uptime commitments are set out in the service level agreement applicable to your plan: none on Free, 99.9% on Pro, and 99.99% on Enterprise. Service credits are the exclusive remedy for failing to meet them.
Scheduled maintenance is announced at least 72 hours in advance on the status page and is excluded from uptime calculations.
8. Changes to the service
We improve the service continuously and may add or change features. We will not make a backwards-incompatible change to a generally available API version without at least 12 months' notice, published in the changelog.
Individual models may be deprecated by their providers on shorter timelines. We pass through as much notice as we receive and will suggest a replacement route.
9. Confidentiality
Each party will protect the other's confidential information with at least reasonable care and will not disclose it except to personnel and advisers who need it and are bound by comparable obligations. These duties survive termination by three years.
10. Intellectual property
We retain all rights in the service, the SDKs, and our documentation, except for the open-source components licensed under their own terms. Feedback you give us may be used freely, without obligation or attribution.
11. Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care and in accordance with the documentation. Except as expressly stated, the service is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.
12. Limitation of liability
Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue, even if advised of the possibility. Each party's aggregate liability is capped at the fees paid or payable in the 12 months preceding the claim.
These limits do not apply to breaches of confidentiality, indemnification obligations, or liability that cannot be limited by law.
13. Term and termination
These terms run until terminated. You may close your account at any time. Either party may terminate for material breach not cured within 30 days of written notice.
On termination, access ends and we delete customer content within 30 days, except where law requires retention. You remain liable for fees accrued before termination.
14. Governing law
These terms are governed by the laws of the State of Delaware, excluding its conflict of law rules. The exclusive venue for disputes is the state and federal courts of Delaware, and each party consents to that jurisdiction.
Questions about this document? Write to legal@vantafold.ai, or see the contact page for our registered entities.